Returns Policy

Sargeson's Plumbers' Merchants Ltd must be informed via telephone should there be any issues with a customers delivery
 
Issues may include missing items, non delivery of goods, incorrect/damaged items received. If such is the case photographic eveidencemust be sent via email or post to Sargeson's Plumbers' Merchants Ltd to prove the issue correct and to also stand as evidence toward the courier or company.
 
Sargeson's Plumbers' Merchants Ltd will not take responsibility for orders that are late in dispatch due to external delays, for instance courier delays to unforscene issues such as traffic incidents, internal sort offcie delays and breakdowns on route to customers delivery address,
 
We will not stand refunds or returns if the order is late due to the third party merchant delaying our process this will be escalated to those that cause the delay in goods being received.
 
Please note any parts that have been removed from the original packaging will be subjected to testing. This process can take anywhere from seven to thirty days. If a fault is found with the part it will be returned and no refund given.
 
Any parts (being mechanical or electronic) that have been fitted will be returned and no refund will be given.
 
Under the Distance Selling Regulations a customer is entitled to a full refund for a minimum of 7 working days once they have received the goods if they are returned  in the original re-saleable condition
 
Should you have any further questions please email [email protected]